KYC Policy

5Gringos is committed to maintaining a safe, transparent, and legally compliant gaming environment for all players. As part of this commitment, 5Gringos operates under a strict Know Your Customer ("KYC") policy designed to verify the identity of every registered player, protect against fraud and identity theft, and ensure full compliance with applicable anti-money laundering regulations. This policy outlines why verification is required, what documents may be requested, when verification checks are triggered, and how your data is handled throughout the process.

Purpose of Identity Verification

Identity verification is a mandatory requirement for all players at 5Gringos. This process allows us to confirm that each account holder is the rightful owner of the account, is of legal gambling age, and is not located in a restricted jurisdiction. KYC checks also help 5Gringos prevent underage gambling, detect fraudulent activity, and support the broader anti-money laundering framework that governs online gaming operators licensed under Curacao eGaming (Licence Number: 8048/JAZ).

By registering an account with 5Gringos, players agree to provide accurate and truthful information and to cooperate with any verification requests made by our compliance team.

Required Documents

Depending on the nature of your account activity, 5Gringos may request one or more of the following documents to confirm your identity, address, and source of funds:

• A valid government-issued passport or national identity card confirming your full name, date of birth, and photograph
• A recent utility bill, council rate notice, or official correspondence confirming your current residential address, issued within the last three months
• A recent bank statement or payment method confirmation showing the account or card used to fund your 5Gringos account
• A selfie or photograph holding your identification document, where required for additional confirmation

All documents submitted must be clear, valid, and unaltered. Blurred, cropped, or expired documents will not be accepted and may delay the verification process. 5Gringos reserves the right to request additional documentation at any stage if deemed necessary for compliance purposes.

Verification Triggers

While 5Gringos may request verification documents at any time, verification is typically triggered under the following circumstances:

• Prior to processing a player's first withdrawal request
• When a player's cumulative deposits or withdrawals reach the equivalent of A$2,000
• When unusual account activity or transaction patterns are detected
• When a change of payment method, personal details, or residential address is made
• As part of routine or randomised compliance reviews conducted by our risk and fraud teams

Players are encouraged to complete verification as early as possible after registration to avoid delays when requesting a withdrawal.

Processing Times

Once all required documents have been submitted, 5Gringos aims to review and process verification requests promptly. Standard verification checks are generally completed within 24 hours, though more complex cases may require additional time if further documentation or clarification is needed. Withdrawal requests that require verification will only be processed once the KYC check has been successfully completed, in line with our standard withdrawal processing time of 1–3 banking days.

Delays in submitting complete and legible documentation will extend processing times. 5Gringos recommends uploading all requested files in a single submission wherever possible to expedite the review.

Account Restrictions During Verification

While a verification review is in progress, certain account functions may be temporarily restricted. This can include:

• Suspension of pending or future withdrawal requests until verification is complete
• Temporary limitation on deposits until identity checks are finalised
• Restriction of bonus features or promotional eligibility pending compliance review

These measures are standard practice across the online gaming industry and are applied consistently to protect both the player and the platform. Deposits and gameplay are generally unaffected during standard verification reviews unless a specific risk flag has been identified.

Data Handling and Confidentiality

All documents and personal information submitted for KYC purposes are treated as strictly confidential and are stored securely in accordance with 5Gringos's Privacy Policy. Access to verification documents is restricted to authorised compliance and risk personnel only. Data is retained for as long as required under applicable licensing and anti-money laundering obligations and is never shared with third parties except where required by law, regulatory authorities, or trusted payment processors involved in transaction verification.

Players have the right to request information about how their data is being used and stored. For any questions regarding this KYC Policy or to submit verification documents, please contact our support team at [email protected]. Our support team is available 24/7 to assist with verification queries and account-related matters.