Terms & Conditions

1. General

These Terms & Conditions ("T&Cs") govern the use of services provided by 5Gringos, operated under a valid licence. We encourage all users to read these T&Cs carefully before using any service on our website, 5gringos-aus.bet. By registering and using the services, you agree to comply with these T&Cs. 5Gringos reserves the right to modify these terms at any time. Changes will be posted on our site, and continued use of our services constitutes acceptance of the updated terms.

2. Account

Users must register to access our services, and each user is allowed only one account. Registrants must be at least 18 years of age, and we reserve the right to request proof of age at any time. Inactive accounts may lead to suspension. It is the user's responsibility to ensure their account details are kept confidential.

3. Verification

5Gringos requires users to verify their identity through "Know Your Customer" (KYC) processes. Required documents may include a government-issued ID and a recent utility bill. These steps ensure legal compliance and enhance account security.

4. Deposits

Deposits to your 5Gringos account must be made using valid payment methods registered in your name. We do not accept deposits made using credit cards. It is crucial to ensure all details are accurate when making a deposit.

5. Withdrawals

Withdrawals must be requested through the site and are subject to a minimum amount of €100. Processing times may vary depending on the method chosen. Monthly withdrawal limits apply and account verification is required before processing any withdrawals.

6. Restricted Countries

  • United States

  • United Kingdom

  • France

  • Italy

Users from these and other restricted countries are prohibited from opening accounts or using our services.

7. Anti Money Laundering (AML)

5Gringos is committed to preventing money laundering and terrorist financing. We employ robust customer due diligence, continuously monitor transactions, and report any suspicious activity to relevant authorities.

8. Responsible Gaming

Our gaming policy includes resources ensuring users play responsibly. We offer tools like deposit limits, self-exclusion options, and time-outs. We provide support resources and encourage our users to gamble responsibly.

9. Data Protection

5Gringos prioritises user data security and follows all necessary data protection regulations. We use SSL encryption and enforce strict data handling protocols. User information will not be shared without legal justification.

10. Complaints

Users can address any disputes or complaints through our dedicated support team at [email protected]. Our team will ensure all concerns are resolved timely and efficiently.

11. Bonus Policy

Bonuses offered by 5Gringos are subject to a 35x wagering requirement. The maximum bet allowed while a bonus is active is €5. Bonuses and promotions are subject to game restrictions, and any detected abuse will result in bonus voidance.

12. Limitation of Liability

5Gringos will not be held liable for any interruptions, delays, or errors in transmission. Our liability for any claim is limited to the deposit amount in the player's account or the equivalent of one month's play, whichever is less.