Our Commitment to Responsible Gambling

5Gringos is dedicated to providing a safe, fair, and enjoyable entertainment experience for all our players. While gambling can be a fun and exciting pastime, we recognise that for some individuals it can become problematic. 5Gringos is committed to promoting responsible gambling practices and providing our players with the tools, information, and support they need to keep their gaming activity under control at all times.

Operating under Curacao eGaming (Licence No. 8048/JAZ), 5Gringos adheres to strict standards designed to protect players and encourage a healthy relationship with online gambling. This page outlines the tools available to you, how to recognise the signs of problem gambling, and where to find independent support if you need it.

Deposit, Loss, and Session Limits

We encourage every player to set personal limits before they begin playing. These limits help you stay in control of your spending and time spent on the site. Available controls include:

• Deposit Limits: Set a daily, weekly, or monthly cap on the amount you can deposit into your account.
• Loss Limits: Restrict the maximum amount you are willing to lose over a set period of time.
• Session Limits: Set a maximum length of time for each gaming session, after which you will be automatically logged out.

These limits can be adjusted at any time from your account settings. Please note that decreasing a limit takes effect immediately, while increasing a limit may be subject to a cooling-off period to protect your interests.

Self-Exclusion

If you feel that you need a longer break from gambling, 5Gringos offers a self-exclusion option. Self-exclusion allows you to close your account for a defined period, during which you will be unable to log in, deposit, or place wagers. Self-exclusion periods can range from six months to several years, and in some cases can be made permanent.

To request self-exclusion, please contact our support team at [email protected]. Once activated, self-exclusion cannot be reversed before the agreed period has expired, and we will take reasonable steps to prevent you from opening a new account during this time.

Cooling-Off Periods

If you need a short break rather than a full self-exclusion, you can request a cooling-off period. This temporarily suspends your account for a shorter timeframe, typically between 24 hours and 30 days, giving you time to step back and reassess your gambling habits without permanently closing your account.

Reality Checks

To help you stay aware of how much time you are spending on the site, 5Gringos provides reality check notifications. These pop-up reminders display the duration of your current session and can be configured to appear at intervals of your choosing, helping you make informed decisions about whether to continue playing.

Underage Gambling Protection

5Gringos strictly prohibits access to individuals under the age of 18. We employ identity verification procedures, including KYC document checks, to confirm the age and identity of all account holders. If we become aware that an underage individual has registered an account, that account will be immediately suspended, and any funds will be handled in accordance with our Terms & Conditions.

We also encourage parents and guardians to install parental control software on any device that may be used to access gambling websites. Organisations such as NetNanny and CyberPatrol offer tools to help restrict access to age-restricted content.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. Common warning signs include:

• Spending more money or time gambling than originally intended.
• Chasing losses or gambling to escape stress, anxiety, or other problems.
• Neglecting work, study, relationships, or personal responsibilities due to gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling anxious, irritable, or guilty about your gambling habits.
• Lying to friends or family about the extent of your gambling.

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to take action early by using our responsible gambling tools or seeking independent support.

Independent Support Resources

If you or someone you know is struggling with gambling-related harm, free and confidential support is available from the following independent organisations:

• BeGambleAware.org – Information, advice, and support for anyone affected by gambling.
• GamCare – Free counselling, support, and information for problem gamblers and their families.
• Gambling Therapy – A global service offering practical advice and emotional support in multiple languages.

These organisations are entirely independent of 5Gringos and offer confidential guidance regardless of where you play.

Contact Us

Our support team is available 24/7 to assist you with setting up limits, self-exclusion, cooling-off periods, or any other responsible gambling tool. If you have questions or concerns about your gambling habits, please do not hesitate to reach out to us at [email protected]. We are here to help ensure your experience with 5Gringos remains safe, controlled, and enjoyable.