1. General

These Terms and Conditions ("Terms") govern the relationship between you ("Player", "you", "your") and 5Gringos ("5Gringos", "we", "us", "our"), an online gambling operator accessible at 5gringos-aus.bet. 5Gringos is licensed and regulated under Curacao eGaming, operating under Licence Number 8048/JAZ. By registering an account, accessing our website, or participating in any of our games or promotions, you confirm that you have read, understood, and agree to be bound by these Terms in full.

5Gringos reserves the right to amend, update, or replace these Terms at any time without prior individual notice. It is your responsibility to review these Terms periodically. Continued use of your account and our services following any changes constitutes your acceptance of the revised Terms. Where a change materially affects your rights, we will endeavour to notify registered players via email or an on-site notification.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect. These Terms, together with our Privacy Policy, Bonus Policy, Responsible Gambling Policy, and KYC Policy, form the entire agreement between you and 5Gringos.

2. Account

To use the services offered on 5gringos-aus.bet, you must register a personal player account. Registration requires you to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, and a valid email address. You warrant that all information provided is truthful and that you will promptly update your account should any details change.

• You must be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is higher, to register an account or gamble on 5Gringos.
• Only one account is permitted per player, per household, per IP address, and per payment method. Duplicate accounts may be closed, and any associated funds forfeited at our discretion.
• Accounts are strictly for personal, non-commercial use. You may not permit any third party to access or use your account.
• You are solely responsible for maintaining the confidentiality of your login credentials. 5Gringos is not liable for losses resulting from unauthorised account access due to your failure to safeguard your credentials.
• Accounts that remain inactive for an extended period may be classified as dormant. 5Gringos reserves the right to apply administrative measures to dormant accounts, including notification to the registered email address prior to any action being taken.
• 5Gringos reserves the right to suspend, restrict, or close any account suspected of breaching these Terms, engaging in fraudulent activity, or violating applicable law.

3. Verification (KYC)

In accordance with our regulatory obligations and Anti-Money Laundering responsibilities, 5Gringos operates a Know Your Customer (KYC) verification process. We reserve the right to request verification documentation at any point, including prior to processing a withdrawal.

• A valid government-issued photo identification document (passport, national ID card, or driving licence).
• Proof of address, such as a recent utility bill or bank statement, issued within the last three months.
• Proof of payment method ownership, such as a card image (with sensitive digits masked) or e-wallet account confirmation.
• Additional documentation may be requested at our discretion to confirm source of funds or identity, particularly for larger transactions.

Withdrawals and, in some cases, deposits or gameplay, may be paused while verification is pending. Failure to provide requested documentation within a reasonable timeframe may result in restricted account access, delayed withdrawals, or account closure. All documents are handled in accordance with our Privacy Policy and stored securely.

4. Deposits

5Gringos accepts deposits via the following payment methods: Visa, MasterCard, POLi, PayID, Bitcoin, Skrill, Neteller, and Paysafecard. Supported cryptocurrencies include Bitcoin, Tether, Ethereum, and Litecoin. E-wallet deposits are accepted via Skrill, Neteller, MiFinity, and Jeton.

• The minimum deposit amount is A$15.
• All deposits must be made using payment methods and accounts registered in your own name. Third-party deposits are strictly prohibited and will be reversed.
• Deposits made via credit facilities or credit lines associated with the above methods are not permitted; only funds you legitimately own may be used to fund your account.
• 5Gringos does not extend credit to players under any circumstances.
• Supported currencies include AUD, USD, EUR, CAD, NZD, CHF, CZK, and HUF, depending on your registration details.
• Should a deposit be made in error or through fraudulent means, 5Gringos reserves the right to reverse the transaction and void any associated winnings.

5. Withdrawals

Withdrawal requests are processed subject to successful account verification and compliance with these Terms.

• The minimum withdrawal amount is A$20.
• Withdrawal requests are held in a pending status for 24 hours, during which you may cancel the request and return funds to your playable balance.
• Following the pending period, approved withdrawals are processed within 1–3 banking days, depending on the payment method selected.
• The daily withdrawal limit is A$800, and the monthly withdrawal limit is A$10,500.
• Full identity and payment verification (KYC) is required before any withdrawal can be processed. Withdrawals will not be released to unverified accounts.
• Withdrawals will only be paid out using the same payment method used for the corresponding deposit, wherever technically possible.
• 5Gringos reserves the right to request additional verification for large or unusual withdrawal requests prior to processing.

6. Restricted Countries

5Gringos does not offer services to residents of certain jurisdictions where online gambling is prohibited or restricted by local law. Restricted territories commonly include, but are not limited to, the United States, United Kingdom, Spain, France, the Netherlands, and other jurisdictions where our services are not licensed to operate. It is your sole responsibility to ensure that online gambling is lawful in your jurisdiction of residence before registering an account. 5Gringos reserves the right to restrict access, void winnings, and close accounts belonging to players residing in restricted territories.

7. Anti-Money Laundering (AML)

5Gringos is committed to preventing the use of its platform for money laundering or terrorist financing purposes. In line with our AML obligations, we undertake customer due diligence, ongoing transaction monitoring, and source-of-funds checks where necessary. Suspicious transactions or patterns of activity will be reported to relevant authorities as required by applicable law. We reserve the right to suspend an account and withhold funds while an investigation into suspicious activity is conducted. Players are required to cooperate fully with any AML-related requests for information or documentation.

8. Responsible Gaming

5Gringos is committed to promoting responsible gambling and providing tools to help players maintain control over their gaming activity.

• Players may set deposit limits, loss limits, and session time limits directly through their account settings.
• Self-exclusion options are available for players wishing to suspend their account for an extended or indefinite period.
• Time-out or cooling-off periods can be activated to temporarily restrict access to your account for a defined duration.
• Players who believe they may have a gambling problem are encouraged to seek independent support and to make use of the self-exclusion tools available on our platform.

Gambling should always be treated as a form of entertainment, not a source of income. Accounts belonging to individuals under 18 years of age are strictly prohibited and will be closed immediately upon discovery, with deposited funds returned where legally required.

9. Data Protection

5Gringos collects, processes, and stores personal data in accordance with our Privacy Policy and applicable data protection legislation. Personal information collected during registration and verification is used solely for account administration, regulatory compliance, fraud prevention, and service improvement. All sensitive data is transmitted and stored using industry-standard SSL encryption. Players retain rights over their personal data, including the right to access, correct, or request erasure of their information, as detailed in our full Privacy Policy.

10. Complaints

Should you have a complaint regarding any aspect of your experience with 5Gringos, we encourage you to first contact our Customer Support team, available 24/7, via email at [email protected]. We aim to acknowledge and address all complaints promptly and fairly. If a resolution cannot be reached directly with our support team, players may escalate unresolved disputes to the relevant licensing authority, Curacao eGaming, for independent review.

11. Bonus Policy

5Gringos offers a range of promotional bonuses, including a Welcome Bonus of 100% up to A$750 plus 200 Free Spins for new players, as well as ongoing promotions such as a Weekly Reload of 50 Free Spins, a Weekend Reload Bonus of 50% up to A$1,050 plus 50 Free Spins, and a Weekly Cashback of 15% up to A$4,500 on live dealer games. No promo code is currently required to claim available offers.

• All bonus funds are subject to a wagering requirement of 35 times the bonus amount before any associated winnings become eligible for withdrawal.
• Bonus funds and associated free spin winnings must be wagered within 10 days of activation. Unused bonus funds or winnings will be forfeited after this period expires.
• While wagering a bonus, the maximum bet permitted per spin or round is A$5. Placing bets above this limit may result in forfeiture of the bonus and any related winnings.
• Game contribution rates toward wagering requirements are as follows: slots contribute 100%, table games contribute 10%, and live dealer games contribute 0%.
• 5Gringos reserves the right to void winnings and confiscate bonus funds in cases of suspected bonus abuse, including but not limited to the use of banned betting strategies, multiple accounts, or coordinated play between accounts to guarantee low-risk profit.
• The High Flyer's Club VIP program rewards ongoing play across six tiers — Newbie, Bronze, Silver, Gold, Platinum, and Diamond — with loyalty point earning rates of 0%, 0%, 5%, 10%, and 15% respectively as players progress through the tiers.
• 5Gringos reserves the right to amend, withdraw, or cancel any promotion at its discretion, subject to honouring commitments already accrued by players in good standing.

12. Limitation of Liability

5Gringos endeavours to provide a reliable and secure gaming environment; however, we do not guarantee uninterrupted or error-free access to our services. To the fullest extent permitted by law, 5Gringos, its owners, employees, and affiliates shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to losses resulting from technical faults, connectivity issues